Terms and Conditions

Check in & check out

1. Guests should come to the booking department office on Karavannaya street 7 in order to collect their keys and pay for accommodation & services (daily from 9 am until 9 pm).
2. If you wish our representative to meet you near the house entrance, please, contact us beforehand.
3. Check-in time is 14:00 (2pm) Check-out time is 12:00 (noon). Guests arriving after 9pm should contact the office at least 1 day in advance to arrange check-in.
4. If required, you are welcome to leave your luggage at the office on arrival/departure date.
5. Late check out / early check in should be extra paid and prearranged.
6. Early check in: the sum is equal to half-day accommodation if a guest arrives 8.00 (8 am) - 14.00 (2pm); the sum is equal to full-day accommodation if a guest arrives before 8.00 (8 am).
7. Late check out: the sum is equal to half-day accommodation if a guest departs 12.00 (12 pm) - 18.00 (6pm) /; the sum is equal to full-day accommodation if a guest departs after 18.00 (6pm).
8. Late check out / early check in might be complimentary if agreed with booking department.

1. The minimum stay is 1 night.
2. Housekeeping, linen, towels change once before arrival. Housekeeping during stay is paid in addition.
3. Clients are expected to self-cater; maid service may be organized on request during the stay for surcharge.
4. The number of occupants is not limited nevertheless, it must not exceed the maximum occupancy as stated on the confirmation. China, bed linen & towels in the flat are prepared only for the number of people stated in Inquiry Form.
5. Sometimes a bond is required, which is returned to the client on departure date less the cost of any damages to the apartment or furniture, loss of the keys and outgoing telephone charges if any.
6. The prices quoted for accommodation include heating, electricity, gas, and television. The prices exclude charges for telephone calls to other cities/countries.
7. All apartments include a kitchen or kitchenette equipped with cutlery, crockery, and kitchen utensils. No food is provided.
8. Pets are prohibited at our apartments.
9. Regretfully, our apartments do not feature any sets of hotel in-room toiletries such as bath gel, shampoo, conditioner, body lotion, bath salt, soap.
10. We would appreciate if you don't smoke in the flats.
11. We welcome all travellers over the age of 18 in our apartments. Children under the age of 18 should stay with their parents.
12. Disruptive behaviour, loud music late at night or early in the morning, any other breaches of regulations are not tolerated. Failure to comply with this will cause penalties and fines.
13. When leaving the flats, guests are obliged to turn off all water faucets, as well as the lights in the room and its facilities, and to shut the door as they leave.
14. Guests are obliged to pay for any damage they cause, if they are unable to prove that they are not responsible for this damage.
15. The company cannot be held responsible (and therefore no refund is payable) for any failure or interruption of services in the flats, including electricity, plumbing, equipment and water, or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property.
16. The company has no strict responsibility for property, money, valuables, jewelry etc, which you leave in your room. So please keep all valuables with you when going out.Neither STN Company nor the owner of the property is liable for any accident, losses or damage sustained during the let.