Terms and Conditions

Rate plans

1. Refundable rate plan means the typically mild cancellation and prepayment policy. If you are booking our regular refundable rate, we allow you to alter the reservation, i.e. to change dates of your vacation and guests' names and to cancel the reservation without penalty (subject to payment method) up to 3 days prior to arrival (accept as otherwise provided)
2. A reservation at refundable rate plan might be either fully or partly paid at the moment of booking - as a rule, a guest guarantees his reservation by the sum of 1-day accommodation, and pays the balance upon arrival to the hotel.
3. No charges apply to cancellations of bookings at refundable rate made within the certain period of time before arrival. This period is listed on the confirmation email/voucher and usually that is 3 days before arrival. Later cancellation or no-shower will result in the loss of the prepayment.
4. Please, note: if you guarantee the booking by any other method accept for credit card details, i.e. make a money transfer or pay cash, and then cancel your reservation, the sum of 1-day accommodation will not be refunded, but you are welcome to change the reservation dates & postpone your trip.

1. In most cases, nonrefundable hotel rates are far more restrictive than regular fares, but on the other hand nonrefundable prices are considerably lower.
2. A guaranteed non-refundable reservation must be paid for in its entirety at time of booking either by credit card or other form of payment.
3. Nonrefundable bookings may not be modified, i.e. you are not allowed to change dates of your vacation and guests' names
4. You can't cancel the reservation without penalty. In the case of a booking cancelation or no show, the guest loses the prepayment ( as a rule, that is the entire amount of the hotel stay) as listed on the confirmation email/voucher and this sum is non-refundable under any circumstances.