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contact us by phone at
+7 (812) 337-1223
+7 (812) 310-6717
+7 (812) 973-1090
ICQ: 483-196-791 Skype:  |
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Terms and Conditions
Guests are obliged to observe the provisions of these Rules. In the event that a guest is in breach of these rules, the Company has the right to repudiate the agreement on the provision of accommodation services before the agreed period has elapsed.
Booking on request
If you are not sure of the exact dates of your trip, or wish to get special rates & offers, please, complete the form or contact us by ICQ or phone and you'll get a reply from our hospitality managers. Given your request, we'll offer you several accommodation options at best available rates (refundable or non-refundable) as well as special prices for last minute or early bird bookings. Please, keep in mind that depending on the type of reservation (a guaranteed or non-guaranteed booking) and on the rate plan (refundable or non-refundable) the cancellation & payment policy may vary. Make sure to examine the rate description thoroughly.
How to make a reservation?
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To request a reservation, simply fill out and submit the form on the website or contact us by phone, ICQ, skype. After submitting a reservation request, our hospitality managers will contact you shortly to discuss flats' availability and to finalize the details of your stay before making the reservation.
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Given the request details & accommodation dates, the manager will inform you whether we require any guarantees of reservation such as prepayment or credit card details, or we'll make a non-guarateed reservation.
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If no guarantees are required, accommodation should be paid upon arrival, while a definite (guaranteed) reservation is made either by means of a deposit or by credit card guarantee. As a rule, the sum of a deposit payable for each booking is equal to 1 day accommodation in the chosen flat . Make sure to examine the prepayment instructions given in Payment Options section and the corresponding cancellation policy.
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As soon as the prepayment is made, we email you a Reservation Confirmation. Thus, the definite booking is made. Please bring this confirmation number with you, together with proof of your identity, when you check in. The final balance (minus the deposit) of accommodation cost is due for payment in cash on the day of arrival.
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At the time of booking or at least a day prior check in, please, make sure to inform us about the exact time of your arrival. Please, note that a non-guaranteed reservation that has no credit card or other form of payment attached to it as backup, may be cancelled if a guest doesn't reply to our phone calls/emails or doesn't supply us with arrival details.
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In the case of force majeure resulting in the property being rendered unsuitable for occupation, or if for any reason the accommodation originally reserved is not available, the company reserves the right to substitute a property of similar/better standard and sleeping capacity.
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All apartments suggested to the client as accommodation variants are available at the time of request. Until the definite booking is made these rooms are considered to be vacant and therefore may be rented by other clients.
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